Returns & Exchanges

We want you to love your Lanolips as much as we do, but if you are not completely satisfied, we offer a 30-day return policy for products purchased directly from our website. Please ensure items are in their original packaging and meet our safety standards for processing.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Carefully place the products in their original shipping box or a similar protective mailer to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid return shipping label from the portal and secure it firmly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.